THE FINE PRINT | Get The Low-Down on Our Warranty
Well, hello, legal eagle! Welcome to that thing where we have a cocktail and explain the finer points of our warranty. Here's the first thing you should know:
Your Proclamation cookware is covered by a
which begins on the date of registration and extends to any subsequent owner who can submit the original proof of purchase or registration. It’s all part of our commitment to building legacies, not landfill.
Here's what the warranty does not cover:
Products originally purchased from unauthorized sellers.
Listen, if they’re selling Duos, they’ve probably got great taste. But: we can’t legally vouch for them. Who knows what these pots and pans have seen?
Damage arising from thermal shocks, drops, improper use, failure to follow the Product use and care instructions, or any unauthorized modification or repair
Don’t say we didn’t warn you about thermal shocks! Going too quickly from hot to cold is risky business—believe us when we tell you metal can flip out about it. And while we admire cookware welded with spikes or various Mad Max flourishes, we can’t cover it.
Lucky for you, we are Stainless Steel Cleaning Enthusiasts, and are always happy to get into the weeds about impressively stuck-on food (it happens) or whatever else you may encounter.
Normal product wear and tear, which can include stains, discoloration, or scratches on the inside or outside of the product.
Some people worry that a roughed-up pan means something must be wrong. On the contrary! A well-loved stainless steel pan will always feature discoloration, or “patina,” after regular use. (The good news is, it’s easy to clean if you prefer to keep things spotless. Just takes a bit of non-abrasive cleaner and elbow grease.)
And while a metal spatula is a game-changing tool when cooking in stainless steel, it will leave cosmetic scratches. These won’t affect the quality or efficiency of the pans themselves. We consider your wear and tear a badge of honor, not a defect.
Discoloration, warping, or metal separation due to improper heating or prolonged heat exposure
We’re trusting you guys on this one. Don’t leave your pans on a hot range or grill for an extended period of time, especially when empty. Warping can be caused by a number of things, including thermal shocks (see above) or a too-small burner unevenly distributing high heat to a large base.
Commercial, professional, or workplace use
While our design and ethos pays homage to the creative spirit of professional-level kitchens, we can’t 100% guarantee that our pans will make it out of a Saturday night dinner service unscathed—even with a few rejuvenating trips to the walk-in to sob hysterically before returning to the line. Made for crushing it in your home kitchen.
Damage caused by use of metal utensils and tools, scouring pads, steel wool, abrasive cleaners, or bleach
See the above, re: metal spatulas. Some damage is to be expected in a hard-core kitchen such as yours—but steer clear of metal-based scouring pads or harsh cleaners, as outlined in our Use and Care instructions.
Minor imperfections and color variations, which are normal.
Seeing rainbows in your new pan? That’s what’s known as “heat tint,” and it’s a result of the chromium content in the steel interacting with the air. When heated, it can oxidize and create a colorful streak on the surface. It doesn’t affect performance, and can easily be removed with a non-abrasive cleaner like Bon Ami or Barkeeper’s Friend. Or, you can consider it flair, and rock on.
Any damage caused by a force majeure, such as a fire, flood, act of war or similar catastrophic events.
If this is why you’re here, we are deeply sorry to hear it. While our warranty doesn’t legally cover events like these, we’d be happy to assist in whatever way we’re able.
Not sure it fits into any of these boxes? Contact us at email@example.com, and we'll sort you out.